Effective Date: April 22, 2025

1. General Policy

Due to the digital nature of our products, GeneticGallery.com generally does not offer refunds or returns once the content has been purchased and delivered.

2. Exceptions to the Refund Policy

 Refunds may be considered only under exceptional circumstances, specifically:
• Force Majeure: Situations beyond the control of users or GeneticGallery.com that affect the ability to access or use purchased content.
• Technical Issues: Proven technical faults or corrupted files preventing proper use of the purchased content.

3. Initiating a Refund Request

If you experience a scenario that qualifies for a refund as listed above, please contact our support team at [email protected]. Provide clear evidence of the issue (e.g., screenshots, error logs) to expedite the review process.

4. Review and Processing

Refund requests must be submitted promptly after purchase or upon discovering the issue. Each dispute will be thoroughly reviewed on a case-by-case basis. GeneticGallery.com will investigate and provide a response within 21 business days of receipt of your dispute.

5. Refund Method

If your refund request is approved, refunds will typically be issued as credits back to your GeneticGallery account or to your original payment method at our discretion.

6. Amendments

GeneticGallery.com reserves the right to amend this Return and Refund Policy at any time. Any changes will be communicated clearly on our website.

7. Contact Information

For inquiries about refunds or disputes, please reach out to us at [email protected].

GARDLEX LIMITED
Registration number 15896011
167 - 169 Great Portland Street, 5th Floor, London, England, W1W 5PF